HOME / FAQ
The questions carriers, counsel, contractors, and policyholders actually ask before an engagement — answered plainly. If yours isn't here, the intake form is the fastest way to get it in front of us.
Start an Assignment How Appraisal WorksA dispute-resolution process built into most property policies for disagreements about what a covered loss is worth — scope, method, quantities, and price. It addresses amount of loss, not coverage. Full walkthrough here →
When the two party-appointed appraisers can't agree, a neutral umpire independently evaluates the disputed items. Agreement by any two of the three panel members produces a binding award on the amount of loss.
Both. Appraiser appointments are accepted from either side — and the answer comes out the same either way, because the duty runs to the supported number, not the appointing party. Umpire work is neutral by definition.
No. RiskAxis does not provide public adjusting services, does not negotiate claims on a party's behalf, and does not represent policyholders or carriers in their claims. Every service line is independent and technical.
No. RiskAxis does not provide legal advice, interpret insurance coverage, or render coverage opinions. Coverage and legal questions belong with qualified coverage counsel, the insurer, or the appropriate licensed insurance professional.
Recognized industry references: ANSI/IICRC standards (S500, S700, S590), Haag roof inspection methodology, and certified Xactimate estimating practice — documented in the file, every time.
Submissions are reviewed within one business day. The conflict check runs first; engagement terms follow in writing.
Three steps: a conflict check on the parties, property, and carrier; a short scope call to confirm the assignment type and materials; then written engagement terms before any work begins. Full protocol here →
Engagements are accepted worldwide — on-site travel assignments as well as fully remote work. Service areas →
Yes. Estimate preparation and review, litigation support, protocol consulting, and document-based file review are regularly delivered remotely. Inspections, appraisals, and panel work are handled on-site as travel assignments.
Fees depend on the assignment type and scope. A written fee schedule is provided with the engagement terms before any work begins — no surprises mid-file.
Yes — every service is available in English and Spanish, including inspections, reports, and communication with all parties.
RiskAxis Solutions is not a public adjusting firm and does not sell insurance. Appraisal and umpire assignments address amount of loss under the applicable policy process. RiskAxis does not provide legal advice, interpret insurance coverage, or render coverage opinions. Coverage and legal questions belong with qualified coverage counsel, the insurer, or the appropriate licensed insurance professional. This page is general education, not legal advice — policy language and state law control.
Send it through the intake form — submissions are reviewed within one business day.
Start an Assignment